RETURNS POLICY & EXCHANGES

We have a 14 day returns policy, whereby the customer must inform us within 14 days of receiving their products if they wish to make a return. Once we have been notified of this return request, we then allow a further 14 days from being notified of this return for the products to arrive back to us.

To start a return (if within 14 days of receipt) please kindly contact returns@parhela.com with your order number and the product code(s) you wish to return and why, and we will send you a pre paid shipping label with the relevant customs forms (to attach to the outside of the box, assuming you are returning from outside the UK). The cost of the pre-paid shipping label will be deducted from your refund (we never charge more than the actual shipping cost).

For exchanges, to avoid your preferred item being out of stock, please kindly make a new order for the desired products, and send the returned products back to us for a refund using the email shown above.

 

RETURNS ELIGIBILITY

In order to be eligible for a refund, the goods must be returned to us in the exact same state as they were sent / received. The locking swing tickets must still be attached to the label, if these have been cut off or removed, your return will be invalidated, and a refund will not be issued. Additionally, if the garment or item has been clearly worn (rather than just tried on) this will also invalidate your return.

Stains, dirt, perfume marks, stretching or damage to returned garments will invalidate your return. Any invalidated returns, which are not refundable, due to the above circumstances will be returned to the customer at the customers’ expense.

Once your return is received by us, please allow up to 2 working days for inspection to receive your refund notification. Once a refund has been issued (to your original payment method) you will receive a notification either by email or by text confirming this. For overseas refunds (outside of the UK) please allow time for your bank to process the refund.

DAMAGES & OTHER ISSUES WITH YOUR ORDER 

At Parhela, we pride ourselves on having a very rigorous quality control system, but as with any retail business, defective or damaged items can sometimes slip through the net. If you do receive an order which has arrived damaged or defective, please kindly get in touch immediately, and provide us with photographic evidence portraying this issue, and we will endeavour to make it right.